Privacy Notice
Last updated 7 September 2026
This notice explains what Narracor collects when you use our software, and — just as importantly — what we deliberately do not.
Our software is built so that patient-identifying information never reaches our servers. Any patient reference you use to keep track of a case stays in your own browser and is not transmitted to us. Please continue to avoid dictating names, dates of birth or record numbers into any reporting tool, including ours.
What we collect
- Account information — your name and email address, and a securely hashed password. We never store your password itself.
- Billing information — handled by our payment processor, Stripe. We receive confirmation that a subscription is active and the last digits and brand of the card; we never receive or store full card numbers.
- Clinical narration — the findings you dictate are transmitted to be turned into a report, and where a report is saved for you to return to, it is stored encrypted. It is accessible to your account only.
- Usage records — counts of reports produced and processing consumed, used for fair-use limits, billing accuracy and diagnosing faults.
- Error records — when something fails, we record where and why so it can be fixed. These records deliberately exclude the content of your request.
Processors we use
We use Cloudflare (hosting and data storage), Anthropic (language model processing of dictated findings), Deepgram (speech recognition), Stripe (payments) and Resend (transactional email such as password resets). Each processes data only to provide its part of the service.
What we do not do
We do not sell personal information. We do not use your clinical narration to train models. We do not share your data with advertisers, and we do not build profiles of you or your patients.
Retention
Account and billing records are kept while your account exists and for as long afterwards as tax and accounting rules require. Saved reports are kept until you delete them; deleted items are purged after 30 days. Error records are purged after 30 days.
Your choices
You can access and correct your account details from within the application, delete saved reports at any time, and ask us to close your account and remove your personal information. Email support@narracor.com and we will action it.
A note on regulatory scope
Narracor is designed to sit outside the flow of protected health information: physicians paste finished reports into their own record systems, and identifiers are not sent to us. Narracor is not currently offered as a HIPAA business associate and should not be used in a way that requires one.
Contact
Narracor, United States — support@narracor.com.