Refund Policy
Last updated 7 September 2026
This policy applies to subscriptions to Narracor products, including CAD-RADS Reporter and AIechoReport.
In short: cancel whenever you like and you will not be billed again. If you were charged for something you did not intend or could not use, write to us and we will refund it. We would rather return a payment than keep an unhappy subscriber.
Cancelling
You can cancel at any time from your account settings. There is no cancellation fee and no notice period. Access continues to the end of the period you have already paid for, and the subscription does not renew after that.
Free trials
Where a free trial is offered, cancelling before it ends means no charge at all. A payment method is required to start a trial, and the first payment is taken automatically when the trial ends unless you have cancelled.
Monthly subscriptions
If you cancel during a month you have paid for, you keep access until the end of it. We do not automatically pro-rate part-months — but if you were charged for a month you did not use, contact us within 30 days of the charge and we will refund it.
Annual subscriptions
Annual plans may be refunded in full within 30 days of the charge. After 30 days we will refund the unused whole months remaining on the term, on request.
Charges you did not expect
If you were billed in error, billed twice, or charged after cancelling, contact us and we will return the payment in full. Please write to us before raising a dispute with your bank — we can usually resolve it the same day, and a chargeback takes weeks and helps neither of us.
How to request a refund
Email support@narracor.com from the address on your account, telling us which charge you mean. We aim to reply within two business days. Approved refunds are returned to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.
Contact
Narracor, United States — support@narracor.com.